Refund and Return Policy for Stone Trikes
1. Return Policy
Eligibility:
You may return most items within 30 days of receipt for a full refund or exchange. To be eligible for a return, items must be unused, in their original packaging, and in the same condition you received them.
Non-Returnable Items:
Certain items, such as custom orders, clearance items, and gift cards, are not eligible for return.
How to Return:
- Contact our customer service team at info@stonetrikes.net or 1-214-TRIKES-1 (1 (214) 519-9336) to initiate the return process.
- Obtain a Return Authorization Number (RAN) and instructions on how to return your item.
- Ship the item back to us using the provided return address. Customers are responsible for return shipping costs unless the return is due to our error.
2. Refund Policy
Processing Time:
Once we receive and inspect your returned item, we will process your refund within 5-7 business days. The refund will be issued to the original payment method.
Shipping Costs:
Shipping costs are non-refundable, except in cases where the return is due to an error on our part or a defective product.
3. Exchanges
Product Exchange:
If you wish to exchange an item, please follow the same procedure as for returns. If the exchange is for a different product or size, you may need to place a new order for the desired item.
4. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately with photos and a description of the issue. We will arrange for a replacement or refund as necessary.
5. Contact Us
For any questions or to initiate a return or exchange, please contact us at:
Stone Trikes
Email: info@stonetrikes.com
Phone: 1-214-TRIKES-1 (1 (214) 519-9336)
Address: Pittsburgh, Pennsylvania